To request a refund, cancel or transfer a booking, email Graham Hooper at grahamhooperadi@hotmail.com with your name, the course you booked and your reason.
Training days, workshops and Train the Trainer
- Changing your mind: you can cancel within 7 days of booking for a full refund, less a 10% administration fee.
- Transferring your place: after that, you can move your booking to another date if you give at least 14 days’ notice before the course.
- Non-attendance: if you don’t attend and haven’t given notice, your fee, deposit or any instalments paid are non-refundable.
Satisfaction guarantee
If you attend the first day of a training course and aren’t satisfied, tell me within 7 days of the course start date and I’ll refund your deposit and any other payments in full.
Live Zoom presentations
If you can’t make a session, let me know at least 48 hours beforehand and I’ll transfer your place to a future date of the same presentation. Places not cancelled in time are non-refundable.
One-to-one training
One-to-one sessions can be rescheduled free of charge with at least 48 hours’ notice. Sessions missed without notice are non-refundable.
Bundles and special offers
Discounted bundles and special offers are non-refundable. If you can’t make one of the sessions in your bundle, let me know at least 48 hours beforehand and I’ll transfer your place to a future date of the same presentation.
If I have to cancel
If I cancel or postpone a course, you can choose a full refund or a free transfer to a new date.
How refunds are paid
Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show the payment.